Our Story
The Wyandotte Alarm Company was established in December 1966. At that time, the need for electronic security in the suburban Detroit area was growing, and most small commercial establishments wanted police station-connected alarm systems. As Wyandotte Alarm’s business expanded, more and more of these systems were installed throughout the suburbs.
Some of these larger facilities required the tracking of opening and closing signals via user codes, as well as diagnostic tests performed on a regular basis. We have the equipment and facilities necessary to efficiently monitor and service our existing and future customers, 24 hours a day, seven days a week.
In 1975, Wyandotte Alarm opened its own central station and started monitoring its own customers. It gained immediate approval by Underwriters Laboratories for burglary and fire alarm installations, and approval by Factory Mutual for the monitoring of large industrial fire alarm systems. This was a first for the Detroit market area. Our central station features a redundant set of computers to ensure that no signal can be lost at any time. We also have dual stand-by generators to make certain that our power is never interrupted, which is a requirement by both UL and FM inspection agencies.
Today, Wyandotte Alarm monitors over 14,000 central station systems and employs 45 people on a full-time basis. We do not sub-contract our installation or monitoring services to other companies as is common in our industry today. We are a true electronic security company with all of the credentials. We install, monitor, and maintain Defense Industrial Security Systems, meet the NISPOM requirements, and issue UL 2050 certificates. We also have all necessary approvals for any insurance underwriter.
We are driven by values
Our security company stands out because we are deeply rooted in our core values, which guide every aspect of our operations and client interactions:
- Integrity: We believe in doing the right thing, even when no one is watching. This principle forms the backbone of trust between us and our clients. Integrity ensures that our clients can rely on us to operate honestly, whether we’re securing their premises or handling sensitive information.
- Vigilance: Staying alert and proactive is at the heart of what we do. Our commitment to vigilance means we’re always on the lookout for potential security threats, ensuring we can prevent incidents before they occur. This value reflects our dedication to not just responding to security breaches, but actively preventing them.
- Helpfulness: Security is not just about prevention but also about service. Our staff are trained to assist, whether it’s guiding someone safely through a building, providing information, or responding to an emergency. Helpfulness means we’re always ready to offer support beyond the standard security protocols.
- Professionalism: Every team member embodies professionalism, which involves continuous learning, adaptation to new security technologies, and maintaining a high standard of service delivery. This value ensures that our clients receive services from competent and well-informed professionals.
- Trust: Building and maintaining trust is pivotal. By leading with trust in our operations, we ensure our clients feel secure not just in physical terms but in knowing their security partner is reliable and transparent in all dealings.
- Customer-Centric Approach: Our business model revolves around understanding and meeting the unique needs of each client. This bespoke service ensures that our security solutions are not just effective but also relevant and tailored.
- Community and Safety: Beyond individual clients, we see ourselves as part of the broader community. Our values drive us to contribute positively to making the world a safer place, reflecting a commitment to societal well-being.
These values aren’t just words; they’re practiced daily in our operations:
- Culture of Continuous Improvement: We continually seek to enhance our services, learning from each experience and adapting to new security challenges, which reflects our agility and leadership in the industry.
- Ethical Conduct: Our Values and Ethics Code ensures we act responsibly, not just within the legal framework but within the spirit of ethical conduct, making us a trusted partner in security.
- Empowerment through Technology: By integrating cutting-edge technology with our values, we offer innovative solutions that align with our commitment to vigilance and helpfulness, enhancing our ability to secure our clients effectively.
By embedding these values into our company culture, we not only promise safety and security but deliver it through a framework that prioritizes ethical behavior, client satisfaction, and community welfare. This value-driven approach is why clients choose us — not just for security, but for peace of mind.
