Text Messaging / SMS Privacy Policy
Wyandotte Alarm Company
Effective Date: April 22, 2026
Thank you for choosing Wyandotte Alarm Company. This Text Messaging Privacy Policy explains how we collect, use, protect, and allow you to control your phone number when we send you text messages (SMS) related to your alarm monitoring, billing, and service account.
Information We Collect
We collect your mobile phone number when you provide it to us during account setup, service activation, billing enrollment, or any other interaction with our customer service, website, or Micro Key PayPoint portal. We may also collect basic message interaction data (such as delivery status and timestamps) to ensure reliable communication.
How We Use Your Phone Number
We use your phone number solely to send transactional and service-related text messages that are directly connected to your existing alarm monitoring and service relationship with us. Examples include:
• Security system alerts and notifications
• Service reminders and maintenance updates
• Billing and payment reminders (including PayPoint links)
• Account status updates or emergency communications
We do not use your phone number for marketing or promotional text messages unless you have separately opted in to receive them.
Consent
By providing your phone number to Wyandotte Alarm Company in connection with your alarm services, you give your prior express consent to receive the transactional and service-related text messages described above. This consent is consistent with the Telephone Consumer Protection Act (TCPA) and Michigan law.
Opt-Out Instructions
You may opt out of receiving text messages from us at any time by replying STOP to any message we send you. We will confirm your opt-out and stop sending further texts (this may take up to one business day).
Replying HELP will provide you with contact information and more details about our text messaging program.
Standard message and data rates may apply.
Data Sharing
We do not sell your phone number or share it with third parties for marketing purposes. Your number may be shared only with our trusted service providers (such as our SMS gateway or alarm monitoring partners) strictly to deliver the messages you expect and as required by law.
Security
We take reasonable technical and organizational measures to protect your phone number and related data from unauthorized access, disclosure, or loss.
Changes to This Policy
We reserve the right to modify this Text Messaging Privacy Policy at any time. Changes will take effect immediately upon posting on our website. We will notify you of material changes through our usual communication channels or by text where required by law.
Contact Us
If you have questions about this policy or our text messaging practices, please contact us at:
Wyandotte Alarm Company
(734) 285-9700 x144
or email us at the address listed on your monthly statements.
Agreement
By providing your phone number and continuing to receive text messages from Wyandotte Alarm Company, you acknowledge and agree to the terms of this Text Messaging Privacy Policy.